Privacy Policy

This Privacy Policy explains how The Influence Company ("we", "us") collects, uses, and protects information when you use realtimeavatar.ai (the "Service"). We aim to collect only what we need to run the Service well.

Information we collect

• Account data — your name, email, and workspace details when you sign up.
• Content you provide — portraits, audio, video clips, prompts, and persona settings you submit to create or run avatars.
• Usage data — realtime minutes, turns, renders, API requests, and diagnostic logs used for billing, security, and reliability.
• Payment data — handled by our payment processors (Autumn and Stripe); we do not store full card numbers.

How we use information

• to operate the Service — generate avatars, render video, stream realtime turns, and meter usage;
• to authenticate accounts, enforce limits, prevent abuse, and secure the platform;
• to bill for usage and provide support;
• to improve reliability and performance. We do not sell your personal data, and we do not train foundation models on your private content without your consent.

How we share information

We share data only with service providers that help us run the Service — for example cloud hosting (Cloudflare), GPU compute (Modal), generation providers (fal), voice (Cartesia), and billing (Autumn, Stripe) — under agreements that limit their use of it. We may disclose information if required by law or to protect rights and safety.

Data retention

Generated and uploaded media is stored to operate your avatars and renders and is retained while your account is active. You can delete avatars and renders, and you can request deletion of your account data, subject to records we must keep for legal or billing reasons.

Security

We use encryption in transit, scoped API keys, rate limiting, and access controls to protect your data. No system is perfectly secure, but we work to protect your information and respond promptly to incidents.

Your rights

Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing. Contact us to exercise these rights.

Cookies

We use essential cookies to keep you signed in and to operate the Service. We keep non-essential tracking to a minimum.

Children

The Service is not directed to children under 18, and we do not knowingly collect their personal data.

Changes

We may update this policy; material changes will be posted here with an updated date.

Contact

Privacy questions or requests? Email privacy@realtimeavatar.ai.